“We engaged Aware Services to deliver a Customer Hub solution using Salesforce Communities and Service Cloud and I can honestly say they were a pleasure to work with. The team actively went out of their way, above and beyond to help deliver the customer hub in just 3 months using the agile methodology and even worked to deliver items that were not originally included in the scope. There were a variety of challenges, some big, some small but all managed with utmost professionalism and efficiency.”
Dan Sullivan, Solution Design Manager, Veolia Australia and New Zealand
“The team at Aware have been brilliant to deal with since the earliest stages of our service cloud implementation. Throughout the journey they made every effort to understand our business needs, operational requirements and training needs. Aware conducted a comprehensive scoping phase which led to a seamless implementation of the solution. My Customer Service team are very happy with the solution and are engaged with the new tools.
I highly recommend contacting Aware to discuss and design a Salesforce solution for your business.”
Head of Project Delivery, Vitaflo
“We have collaborated with Aware for implementing 3 CRMs and our experience has been fantastic. They were able to support us post implementation to ensure the users feel comfortable using a new system. The communication from the consultants was excellent and they were super responsive when we needed them.”
Nathan Baker, nib
“Aware are genuinely good people to work with. They look to understand first, then bring their expertise. Communication is exceptional and they clearly take real pride in delivering engaging, accessible service. I’m sure we’ll work with them again.”
Haydn O'Neale, McPherson Media Group
“We chose Aware Services as our implementation partner as they had experience in similar projects and were able to work to our timelines.
Aware Services worked extremely closely with Canon Production Printing Australia throughout the entire transition. Aware stepped up and supported us through the internal change management process from beginning to end.”
Joshua Konrad - General Mnager, Customer Support Services at Canon Production Printing Australia
“We could not be happier with the end product. It is the most robust platform and our customers absolutely love it. They’re seeing increased returns and the ROI for CCEP has been fantastic. So overall, the replatforming project has been incredibly successful.”
Jane Lough - Digital Project Manager , Coca Cola Europacific Partners
“The solution implemented by Aware Services enabled LCA to run reports in a timeframe that was not possible previously. With the applied solution that leveraged Snowflake, Alteryx and Tableau, we can now refresh the data in our reports daily and the data processing time has reduced from around twelve hours to less than one.”
Sean Ellaby, Head of IT, Laser Clinics Australia
Transform the way you engage with your Customers, Suppliers and Partners
Why Choose Aware?
With over 250 successful projects completed for Australia’s most trusted brands you can be confident that your project will be delivered on time, in scope with the outcomes your business needs.
Our Team has decades of experience delivering transformational business solutions
Join a team that celebrates unique skills and supports its team both professionally and personally. Develop your specialisation in a culture of community and support. Aware has a career development framework that takes the guesswork out of the skills you need to develop to advance your career.